FAQs

Free delivery within 5-7 business days.

Free returns and exchanges within 30 days from the date of delivery. Exchanges on item’s size only by contacting customer service.

All merchandise is 100% authentic, guaranteed. Our team of expert authenticators puts every item through a 10-point verification system to ensure its legitimacy.

When will my order ship?

Orders may take up to 3 days to process prior to shipment. Additional time may be required during promotional periods and holidays. We ship orders Monday through Saturday, except on the following U.S. holidays

Easter Memorial Day
Independence Day
Labor Day
Thanksgiving
Christmas Eve
Christmas Day
New Year’s Eve
New Year’s Day

Everything Topajreleases sells is stored in one of our retail locations or warehouses. Having all the merchandise on hand allows us to verify authenticity and ship items faster.

Yes, we accept orders from Australia, Belgium, Canada, Finland, France, Germany, Greece, Greenland, Ireland, Japan, Korea, Luxemburg, Malaysia, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom and the United Stated directly though our website. If your country or area is not in the list, please send email to us! We can ship your order almost anywhere in the world via EMS and DHL.

When an order is sent to us from our site, we are unable to change or cancel your order. The order is automatically processed as soon as you press "Place Order."

If you need to change/exchange or return an item that you ordered in error, please return it to us as soon as you receive it. If you want to add an item to a recently placed order, please place a new order.

If you’re not pleased with your purchase, you have 3 days from the delivery date of your order to submit a return request. Item(s) must be shipped back within 7 days of an approved request.

All returned items must adhere to our return policy for a refund to be processed:

– Items must be unworn, unused, unwashed and in the original condition received.

– Authenticity tags on footwear must be intact. If removed, the item will not comply with the returns policy and will not be refunded.

– Footwear must be returned in the original box provided, and packaged inside a protective shipping box.

– Final sale items are not eligible for return. This includes Pre-Release items, Vintage items, and certain items within our “Hall of Fame” category. Final sale items will be noted on the product description page.

– All items purchased during a promotional period are final sale.

– Return requests must be submitted within 3 days of the delivery date, and item(s) must be shipped back within 7 days of an approved request. Items that do not comply or are sent outside of this window are subject to refusal and may sent back to you.

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